Returns

Lotus Return Policy

If you are not fully satisfied with your Lotus order, you may return your product(s) within 60 days of purchase for a full refund to the original form of payment. Products must be returned in their original packaging.

Return Conditions:

• Returns must be initiated within 60 days of the original purchase date.


• Items must include all original packaging and accessories.

• Products must be in their original, working condition (as determined at Lotus’s sole discretion).


• A valid proof of purchase from lotuscooking.com is required.

• For gift returns received within 60 days of the original transaction, a Lotus e-gift card will be issued for the amount paid by the purchaser.

How to Initiate a Return:

To start a return, please contact Lotus Customer Service through one of the following methods:

• Email – customercare@lotuscooking.com

• Phone – 1-888-568-8761


• Chat – on lotuscooking.com 

Important Notes:

• Refunds are available only for purchases made directly through lotuscooking.com.


• For returns on products purchased from authorized third-party retailers, please contact the retailer directly. Lotus is not responsible for third-party return decisions.